*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***
We appreciate your patience and will endeavor to address your request as quickly as possible.
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MAINTENANCE NOTIFICATIONRegular maintenance:To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening. Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET. In addition, on every third Monday of the month, we carry out system patching. During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET. We appreciate your understanding and cooperation |
16/1/2023 12:51
IN SHORT:
UPDATE: The Onetrail platform/Server service interruption has been resolved.
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The Onetrail platform/Server service interruption has been resolved.
All systems are available again. The issue was resolved by a restart to restore the database. We will be investigating internally to prevent this from reoccurring.
We will check for any failed messages from this morning that can be reprocessed on our end.
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MAINTENANCE NOTIFICATIONIN SHORT To comply with our ISO27001 certification standards we patch our systems regularly. Dear customer, As we are striving to keep our systems as safe as possible we have to patch our systems. We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00. To be as informative as possible we've planned this for the whole year: | ||
| Day | Date | Time |
| Monday | 18-dec-2023 | 18:30-23:00 |
| Monday | 15-jan-2024 | 18:30-23:00 |
| Monday | 19-feb-2024 | 18:30-23:00 |
| Monday | 18-mrt-2024 | 18:30-23:00 |
| Monday | 15-apr-2024 | 18:30-23:00 |
| Monday | 20-mei-2024 | 18:30-23:00 |
| Monday | 17-jun-2024 | 18:30-23:00 |
| Monday | 15-jul-2024 | 18:30-23:00 |
| Monday | 19-aug-2024 | 18:30-23:00 |
| Monday | 16-sep-2024 | 18:30-23:00 |
| Monday | 21-oct-2024 | 18:30-23:00 |
| Monday | 18-nov-2024 | 18:30-23:00 |
| Monday | 16-dec-2024 | 18:30-23:00 |
