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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request as quickly as possible.

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Info

MAINTENANCE NOTIFICATION

We are updating the TPN platform on a regular base with the recommended software patches.
Based on the time we spent on the acceptance environment we calculate a longer downtime for patching the production environment. This will take place:

Monday the 12th of April from 19:30 – 00:00 CET.

During this update, we will shut down the entire platform including the high available services.

Warning

Regular maintenance:

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk

INCIDENT NOTIFICATION

At this moment (13:45 hours) we are noticing errors connecting to your message guide. We are working to resolve this as soon as possible for you.