*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***
We appreciate your patience and will endeavor to address your request
...
INCIDENT NOTIFICATION
We are experiencing issues with your Onetrail platform and delay in message processing. You may encounter problems using our services.
...
as quickly as possible.
...
---------------------------------------------------------------------------------------------------------------
| Info |
|---|
MAINTENANCE NOTIFICATIONWe would like to inform you about an update on our SFTP cipher suite: To keep up with the highest security standards Onetrail has changed the number of SFTP cipher suites on our Production TPN- platform. On the environments we will no longer support these two SFTP cipher suites.: * arcfour128 To keep your systems running smoothly make sure you use one of the following supported SFTP cipher suites that remain applicable and secured: * aes256-ctr No special maintenance work is planned. Regular maintenance:To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening. Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET. In addition, on every third Monday of the month, we carry out system patching. During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET. We appreciate your understanding and cooperation. Onetrail Support |