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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request

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INCIDENT NOTIFICATION

We are experiencing issues with your Onetrail platform and delay in message processing. You may encounter problems using our services. 

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as quickly as possible.

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Info

MAINTENANCE NOTIFICATION

We would like to inform you about an update on our SFTP cipher suite:

To keep up with the highest security standards Onetrail has changed the number of SFTP cipher suites on our Production TPN- platform.

On the environments we will no longer support these two SFTP cipher suites.:

  *   arcfour128
  *   arcfour256

To keep your systems running smoothly make sure you use one of the following supported SFTP cipher suites that remain applicable and secured:

  *   aes256-ctr
  *   aes192-ctr
  *   aes128-ctr
  *   aes256-cbc
  *   aes192-cbc
  *   aes128-cbc
  *   blowfish-ctr
  *   blowfish-cbc

No special maintenance work is planned.

Regular maintenance:

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
ServicedeskRegular updates are performed during our weekly maintenance window every Monday from 19.00 till 21.00 hour CET.