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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request as quickly as possible.

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INCIDENT NOTIFICATION

We are experiencing technical issues at the moment you could experience slow message processing due to this.

Our technical team is working on this issue with the highest priority. 

We apologize for this inconvenience!

Info

MAINTENANCE NOTIFICATION

Regular maintenance:

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk

Warning
Info

MAINTENANCE NOTIFICATION

We would like to inform you about an update on our SFTP cipher suite:

To keep up with the highest security standards Onetrail has changed the number of SFTP cipher suites on our Production TPN- platform.

On the environments we will no longer support these two SFTP cipher suites.:

  *   arcfour128
  *   arcfour256

To keep your systems running smoothly make sure you use one of the following supported SFTP cipher suites that remain applicable and secured:

  *   aes256-ctr
  *   aes192-ctr
  *   aes128-ctr
  *   aes256-cbc
  *   aes192-cbc
  *   aes128-cbc
  *   blowfish-ctr
  *   blowfish-cbc

No special maintenance work is planned.

Regular updates are performed during our weekly maintenance window every Monday from 19.00 till 21.00 hour CET.