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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request as quickly as possible.

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MAINTENANCE NOTIFICATION

Regular maintenance:

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk

Warning

INCIDENT NOTIFICATION

No incidents at this moment.

MAINTENANCE NOTIFICATION

OpenStack upgrades finished, Log4J vulnerability patched;

We have completed our OpenStack upgrades. We are now running on the latest version of OpenStack and can confirm that our systems are running smoothly.

Log4J update
In the past weeks a new priority has been added to our attention list; the Log4J vulnerabilities.

You might have been reading about this vulnerability in the press or on security blogs like the one from Google; Understanding the Impact of Apache Log4j Vulnerability  

Onetrail uses this software in various places and has extensively reviewed and researched this issue.As a solution we updated all the relevant projects to the latest Log4J version 2.17. In addition, we have implemented a proxy rule to scan and if required block incoming traffic from the Internet.

If you have questions, concerns, or want to speak to someone in person, please feel free to contact us.

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MAINTENANCE NOTIFICATION

We would like to inform you about an update on our SFTP cipher suite:

To keep up with the highest security standards Onetrail has changed the number of SFTP cipher suites on our Production TPN- platform.

On the environments we will no longer support these two SFTP cipher suites.:

  *   arcfour128
  *   arcfour256

To keep your systems running smoothly make sure you use one of the following supported SFTP cipher suites that remain applicable and secured:

  *   aes256-ctr
  *   aes192-ctr
  *   aes128-ctr
  *   aes256-cbc
  *   aes192-cbc
  *   aes128-cbc
  *   blowfish-ctr
  *   blowfish-cbc

No special maintenance work is planned.

Regular updates are performed during our weekly maintenance window every Monday from 19.00 till 21.00 hour CET.