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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request as quickly as possible.

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Info

MAINTENANCE NOTIFICATION

Regular maintenance:

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk

Warning

INCIDENT NOTIFICATION

  • An extra restart is required to resolve Order Manager issues. This will take place tonight at 19:00.

Unscheduled restart

Unfortunately some of our Order Manager users are experiencing issues with our product. To resolve these issues, it’s required to perform an unscheduled restart of the entire platform.

This will take place tonight at 19:00 CET.

Info

MAINTENANCE NOTIFICATION

IN SHORT: Details about upcoming maintenance window:

  • The maintenance window of Monday the 4th of July will be extended until 23:00 hours. 

Dear customer, 

We are updating the TPN platform on a regular base with the recommended software patches.
Based on the time we spent on the acceptance environment we calculate a longer downtime for patching the production environment. This will take place:

Monday the 4th of July from 19:00 – 23:00 CET.

During this update, we will shut down the entire platform including the high available services.