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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request as quickly as possible.

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INCIDENT NOTIFICATION

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Info

MAINTENANCE NOTIFICATION

IN SHORT

Regular maintenance:

 
The maintenance window of Monday 15 August will be extended from 19:00 – 23:00 CET to perform an TPN platform UpdateAs you know we are updating the TPN platform on a regular base with recommended software patches. 
To be more predictable and even more in line with the latest patches we have decided to install the OS patches once a month on all environments.

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

Therefore the production environment will be updated

In addition, on

every third Monday of the month, we carry out system patching.

 

Extended maintenance time
Patching usually requires more downtime, therefore we extend the planned maintenance time is from 19:00 –

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk 
During this update, we will shut down the entire platform including the high available services.
During this timeframe you may encounter problems using our services.We apologize for any inconvenience.