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*** Due to employee vacations and the upcoming holiday period, support response times may be delayed. ***

We appreciate your patience and will endeavor to address your request as quickly as possible.

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Info

MAINTENANCE NOTIFICATION

Regular maintenance:

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Warning

INCIDENT NOTIFICATION

  • No current updates
Info

MAINTENANCE NOTIFICATION

IN SHORT

Our certificate supporting Onetrail TPN services expires the second week of October 2022. Users of this certificate are required to update!

Dear customer,

Our current certificate supporting Onetrail TPN services is about to expire.

Current certificate

Serial number

Valid to

*.onetrail.net

059a3e25c51e1748ef57c2b80a19a39f

9/10/2022

According to our administration you might need to update the certificate so you can keep on using these services.

When you are communicating via:

  • HTTPS communication, signing and encryption of AS2 messages (https://as2.onetrail.net);
  • Webservices (SFTP, SOAP, REST, P&A).

We will be replacing our certificate on Tuesday, October 4th 2022 at 09:00am CEST.

Fixed time frame for AS2 certificate update
The AS2 update is a coordinated action which needs a check on our side to make sure that the update is successful. Therefore we ask you to plan this certificate switch on your side on Tuesday, October 4th 2022 at 09:00am CEST.

You can delete the current certificate After October 10th.

Plan your own time frame for services certificate update
The update of the services certificate is not bound by a special time frame. The certificate is will be available on the 27th of September and we ask you to add the new certificate to your trust store before Friday, October 7th 2020 at 20:00pm CEST.
You can delete the current certificate after October 10th.

Download new certificate
Our new certificate will be available on the 27th of September. You can download the new certificate from our Onetrail Documentation Centre.

NOTE: Please make sure you download the new certificate and not the current one.

If you are not the intended recipient of this email please forward it to the responsible person in your company.

Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk
Kind regards,
The Onetrail team